Topics: "Persuasive communication, preparation and presentation of Power Point presentations, basic rules and business etiquette for business meetings and telephone conversations".

To meet the needs of a specific student group, the scope of the training was expanded. The main�topic "written communication in business" has been�changed specifically for the needs of specific groups.

The training�embodied a combination of theory and practice: students had the opportunity to reflect, discuss and put the results into practice lessons. A lot of people were participating,�which allowed�to apply different methods of training, such as working in groups and�playing games. The development of various types of written documents was part of the tasks during the training.

The group�had a�different level of knowledge and application concerning�best practices in business correspondence. This problem was negotiated with�practical activities, in which the�participants had the opportunity both to�dispose the results of the�lessons and to learn from the knowledge and experience of their colleagues. Apart from this,�the participants�mentioned that most of them advanced, and in the final poll they conveyed, that they learned something new �in�the training. The group activities and the requirements of CEZ Bulgaria for shaping the written correspondence should�account for�the assimilation of standards and criteria for keeping a written record in the area "Logistics", which was one of the main�goals of the training.

A lot of time�was spent�for something that is increasingly important and an integral part of effective business meetings and phone calls - business etiquette. Basic rules and�compliances which�are essential for successful business communication were reviewed. Some subtleties were discussed and the participants�recieved practical guidelines for effective meetings, telephone conversations and presentations.

The group was�willing to learn�and was seeking new knowledge.�The groupmembers�participated in�the games�as well as�in the practical activities. The asked questions and discussed various options and situations. At the end of the training, even the most�insecure ones�freely participated in the discussions. Immediate applications of new knowledge�in practical tasks were made�by almost all learners.

Each student was able to take useful and practical tools for their work.